At blushixe, our goal is to ensure you feel completely confident in your beauty and personal care selections. While we utilize comprehensive imagery and precise specifications to present each offering, we recognize that adjustments are occasionally necessary. The parameters below govern our return, exchange, and refund framework.
1. Return Qualifications
You have a 30-day window starting from your delivery date to request a return. To qualify, merchandise must satisfy these mandatory standards:
Pristine Condition: Items must arrive back completely unused, unopened, and free from any structural harm.
Seals & Labels: All manufacturer seals, original tags, and protective films must remain untouched and uncompromised.
Complete Packaging: Returns must include all original boxing, internal protective layers, and accompanying literature.
Acquisition Proof: An official receipt or purchase record is mandatory.
Hygiene Compliance: Due to strict health regulations, any cosmetic or skincare item featuring a broken seal, opened packaging, or evidence of testing will be automatically rejected.
2. Return Initiation Procedure
To begin a return request, please connect with our support desk via email at service@blushixe.com or call +852 2662 8098.
Submission: Email us your order reference number along with the specific motivation for the return.
Authorization Protocol: Upon verification, we will issue a Return Merchandise Authorization (RMA) alongside precise return routing instructions.
Restriction Notice: Parcels shipped back without a prior request and an official RMA will be systematically refused.
3. Transit Damage & Production Flaws
Please examine your shipment thoroughly upon arrival:
Delivery Harm: If outer boxes show obvious distress upon receipt, capture photographs prior to opening.
Quality Defects: Should items arrive structurally flawed, incorrect, or damaged, notify us instantly at service@blushixe.com so our team can evaluate the issue and resolve it promptly.
4. Excluded / Non-Returnable Goods
Certain items are entirely exempt from return policies:
Compromised Cosmetics: Any product where tamper-evident wraps or safety seals have been peeled or opened.
Bespoke Products: Personalized or custom-manufactured merchandise.
Clearance Items: Goods designated as final sale or discounted clearance.
Handled Merchandise: Any product showing indications of testing, swatch application, or physical use.
5. Exchanges
To secure a replacement item with minimal delay, the most efficient approach is to return your current product for processing and place a separate, new order for the desired item.
6. European Union 14-Day Right of Withdrawal
For orders dispatched to destinations within the European Union, buyers possess the legal right to cancel or return their purchase within 14 days without providing justification, provided the items remain factory-sealed in their original, uncompromised packaging.
7. Refund Execution
We will inform you as soon as your return arrives and undergoes physical inspection:
Approval Status: Once verified, your refund is automatically routed back to your original transaction account.
Processing Window: Please allow 5 to 10 business days for the funds to clear on our platform.
Financial Institution Delays: Individual banks or card issuers may require additional time to credit your statement. If 15 business days pass post-approval, please contact us at service@blushixe.com. All operational timing is tracked in accordance with UTC+8 (Beijing Time).
8. Corporate Entity & Return Facility
Corporate Entity: Wuhan Hanlin Hongzhi Education Technology Co., Ltd. (operating as blushixe)
Email Support: service@blushixe.com
